Refund policy

You can always contact us for any return question at info@imaninatural.com.

If you have damage or any other issue with your order, please contact us so we can help resolve the problem

No credit or refund will be given for items returned without prior authorization.

Damages and issues
Please contact us immediately if the shipment or any product in your order is damaged or if you receive the wrong item, so that we can make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

We cannot accept returns on gift cards.

Refunds
Refunds or credits can only be given for unopened and unused natural body care products. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at info@imaninatural.com.